Requests cross several teams
Front desk, housekeeping and maintenance may use different channels. Bring guest requests and internal handovers into a shared process with an owner, status and follow-up responsibility.
Hospitality business solutions
Connect guest service with the business behind it.
Bring booking information, guest requests, purchasing, inventory and back-office work into connected workflows. Delegate.ai works with the property systems you use and adds software and AI digital workers where your teams still depend on manual handovers and follow-up.
Across your property•••
Business application
Guest services
Guest requestReceived
Team coordinationAssigned
Service follow-upIn progress
Business rules & approvals Connected
AI digital workerGuest Services Persona
Your existing ERP Delegate.ai
Illustrative workflow · A connected service experience
See the connected handoffs
Where we help
Give each request a clear route to completion.
A guest request, a supply shortage and a finance exception need different teams, but all benefit from clear ownership. Connect the information and next steps so staff can see what requires attention, while managers retain the approvals and service decisions that belong with them.
Back-office work competes with guest service
Purchasing requests, supplier follow-up and record checks take staff away from other work. Prepare routine administration from the available information and surface the decisions that need people.
Group visibility requires repeated consolidation
Properties can report similar activity in different ways. Establish common information and reporting definitions while retaining property-level responsibilities and operating requirements.
The software your business needs
Build around the way you operate.
Use relevant industry applications, connect existing systems, and configure or build additional modules for the gaps in your operation.
01
Booking-related workflows
Use agreed booking information to prepare internal tasks and checks around arrivals, changes and operational requirements.
02
Guest request coordination
Capture requests, assign responsibility and follow progress. Route unresolved items and decisions to the relevant team.
03
Department task management
Coordinate room preparation, housekeeping follow-up and maintenance requests through assigned tasks, clear handovers and visible outstanding actions.
04
Purchasing and suppliers
Prepare supply requests, track approvals and coordinate supplier follow-up using the property's purchasing rules.
05
Inventory and consumption
Organise stock receipts, issues and transfers for selected operational stores, with visibility into recorded consumption.
06
Finance and group reporting
Prepare agreed reconciliations and management views from property records, highlighting missing inputs and unresolved differences.
AI digital workers · Personas
Give everyday work
a capable new teammate.
Illustrative roles show how responsibilities can be assigned. The actions, permissions and approval points are defined around your processes.
Guest Service Coordinator
Keeps agreed guest requests moving between teams.
- Prepare tasks from the request information available.
- Check ownership and follow up outstanding actions.
- Bring service exceptions to the responsible manager.
Purchasing Coordinator
Supports the property supply and approval process.
- Check requisitions for required information.
- Prepare purchasing actions for the designated approver.
- Track supplier responses and expected deliveries.
Property Finance Analyst
Helps finance teams prepare consistent reviews.
- Collect agreed property reporting inputs.
- Identify unmatched records and missing explanations.
- Prepare reports with outstanding items clearly shown.
A process in action
An example: coordinating a guest request
An illustrative room-preparation request that needs coordinated action from the front desk and housekeeping.
Guest services team
Capture the request
A staff member records the request and the relevant booking reference in the agreed system.
STEP 01 / 04Guest Service Coordinator
Prepare the handover
The digital worker checks the information and assigns the next action according to defined rules.
STEP 02 / 04Responsible department
Act or escalate
The department completes the task or refers a service decision, cost or exception for approval.
STEP 03 / 04Guest services team
Confirm completion
Record the outcome and make it available to guest services so the request can be closed appropriately.
STEP 04 / 04Illustrative workflow
Connected to your business
Build around your property management environment.
The integration plan identifies which booking, point-of-sale, inventory and accounting records are needed and how they can be accessed. Existing systems retain their agreed responsibilities, while connected workflows handle the handovers that currently require manual coordination.
- Agree the source of each booking and guest record.
- Apply property and department access responsibilities.
- Define approval rules for costs and service decisions.
Your existing systemsERP · operational applications · data
Industry software · new modules · Personas Your rules. Your approvals. A visible record.
Good questions
Let’s make it practical.
Does this replace our property management system?
It does not need to. The starting point can be a connected workflow or missing module around your existing property management and accounting systems.
Can one solution support several properties?
The design can combine common workflows and reporting definitions with property-specific access, responsibilities and approval rules. Those differences are established during scoping.
Do digital workers communicate directly with guests?
That is a separate scope decision. An initial workflow can support internal staff, with guest-facing responses and service commitments kept under the team's control.
Let’s put it to work
Discuss your property operations.
Show us a guest service or back-office handover that takes more coordination than it should.