Records arrive from several systems
Sales, stock movements, service records and settlements may need to be assembled before finance can review them. Establish consistent mappings and make missing information visible.
Airline business solutions
Connect airline commercial operations and finance.
Bring budgeting, accounting, ground handling administration, duty-free retail and onboard sales into clearer business workflows. Delegate.ai connects the relevant systems, builds missing modules and introduces AI digital workers that prepare reconciliations, coordinate follow-up and surface exceptions for review.
Commercial operations•••
Business application
Ground handling billing
Service recordsReviewed
Billing inputsPrepared
Open exceptionsFlagged
Business rules & approvals Connected
AI digital workerOperations Persona
Your existing ERP Delegate.ai
Illustrative workflow · Connect service records with finance
See the connected handoffs
Where we help
Make the handover from operations to finance easier.
Service records, retail transactions and accounting entries often reach different teams at different times. Connect the agreed business records and responsibilities so teams can investigate differences, prepare the next action and see what still needs attention. Each workflow follows the controls you define.
Exceptions create long follow-up chains
A missing service reference or unexplained settlement difference can pass between teams repeatedly. Give each exception an owner, supporting records and a clear next step.
Budgets and actuals need operational context
A variance is more useful when reviewers can understand the underlying activity. Connect approved financial dimensions to the records needed for a meaningful explanation.
The software your business needs
Build around the way you operate.
Use relevant industry applications, connect existing systems, and configure or build additional modules for the gaps in your operation.
01
Budgeting and cost review
Prepare budget inputs, organise revisions and compare actuals using agreed cost centres and reporting structures.
02
Accounting and reconciliation
Bring relevant transactions and settlement records together. Apply matching rules and prepare differences for finance review.
03
Ground handling administration
Organise service records, supporting references and billing preparation around agreed contracts, responsibilities and review steps.
04
Duty-free retail operations
Connect sales and stock records to purchasing, inventory and finance workflows, with exception handling for incomplete information.
05
Onboard sales reconciliation
Compare available sales, collection and stock movement records. Organise unresolved differences for the responsible team.
06
Management reporting
Prepare consistent operational and financial views, with explanations and links to the source records available for review.
AI digital workers · Personas
Give everyday work
a capable new teammate.
Illustrative roles show how responsibilities can be assigned. The actions, permissions and approval points are defined around your processes.
Finance Coordinator
Keeps recurring finance preparation and follow-up organised.
- Collect the agreed reporting and reconciliation inputs.
- Identify missing records or inconsistent mappings.
- Prepare review packs and track outstanding responses.
Retail Reconciliation Analyst
Helps resolve differences across sales, collections and stock.
- Apply approved matching and exception rules.
- Group unmatched records with supporting details.
- Route differences to the appropriate business owner.
Service Billing Coordinator
Supports ground handling billing preparation.
- Check service records for required references.
- Prepare billing inputs using agreed business rules.
- Follow up exceptions before authorised invoice release.
A process in action
An example: reconciling onboard sales
An illustrative commercial workflow using the sales, collection and stock records available in your systems.
Connected business systems
Gather the records
Bring the agreed sales, payment and stock movement data into a consistent review period.
STEP 01 / 04Retail Reconciliation Analyst
Match and explain
Apply approved matching rules and prepare a list of differences with supporting references.
STEP 02 / 04Retail and finance teams
Resolve exceptions
The responsible teams review discrepancies and approve any proposed corrections or adjustments.
STEP 03 / 04Finance Coordinator
Complete the review
Record the decisions and prepare the authorised finance handover with outstanding items visible.
STEP 04 / 04Illustrative workflow
Connected to your business
Connect the business systems in scope.
We define the records, interfaces and responsibilities needed for the selected commercial or finance process. Existing systems can remain the source of record while new modules and digital workers coordinate agreed actions around them.
- Map financial dimensions and transaction references.
- Set ownership for unmatched or incomplete records.
- Keep corrections and postings within agreed authority.
Your existing systemsERP · operational applications · data
Industry software · new modules · Personas Your rules. Your approvals. A visible record.
Good questions
Let’s make it practical.
Which airline processes does this cover?
The focus is business administration: finance, ground handling administration, duty-free retail and onboard sales. The detailed scope is agreed around the workflows and systems involved.
Can we begin with one reconciliation process?
Yes. A defined reconciliation is a practical starting point when its data, matching rules and exception owners can be established clearly.
Will digital workers post adjustments automatically?
Posting authority is configured explicitly. Workers can prepare proposed adjustments while authorised finance staff review and approve them before posting.
Let’s put it to work
Discuss your airline business workflows.
Start with a finance, retail or service administration process that needs better coordination.